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Fourth Draft

6.10 CODE OF CONDUCT AND QUALITY MONITORING

All staff involved in the delivery of the repairs service, both officers and contractors used by THCH, are expected at all times to treat tenants with courtesy and respect; to ensure that no damage is caused to tenants' belongings in the course of carrying out work; and to leave tenants' properties clean and tidy following the completion of work. All contractors are expected to abide by a Code of Conduct, drawn up by THCH, which addresses these Issues.

First Draft

6.10 CODE OF CONDUCT AND QUALITY MONITORING

All staff involved in the delivery of the repairs service, both THCH officers and contractors used by THCH, are expected at all times to treat tenants with courtesy and respect; to ensure that no damage is caused to tenants' belongings in the course of carrying out work; and to leave tenants' properties clean and tidy following the completion of work. All contractors are expected to abide by a Code of Conduct, drawn up by THCH, which addresses these Issues.

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