WHAT IS IN THIS SECTION OF THE DOCUMENT?

• LOCAL COMMUNITY HOUSING OFFICE AND STAFF STRUCTURE
• LOCAL MANAGEMENT OF THE ESTATE
• THE HOUSING MANAGEMENT SERVICE
• REPAIRS SERVICE
• RESPONSIVE REPAIRS AND CUSTOMER SERVICE STANDARDS
• APPOINTMENTS
• REPAIR TIMESCALE
• RIGHT TO REPAIR
• OUT OF HOURS EMERGENCY REPAIRS
• CODE OF CONDUCT AND QUALITY MONITORING
• CARETAKING AND CLEANING
• ANTI-SOCIAL BEHAVIOUR
• HARASSMENT
• RESIDENTS' INVOLVEMENT
• CHOICE BASED LETTINGS
• WHAT WOULD BE THE ROLE OF THE COUNCIL FOLLOWING TRANSFER?
• HOW THE COUNCIL WOULD MANAGE YOUR HOME IF TRANSFER DOESN'T PROCEED