The Housing Management Service

THCH will provide a full range of financial and corporate services to support the local Community Housing Office, including rent accounting and service charges.

THCH will provide a full range of financial and corporate services to support the local Community Housing Office, including rent accounting and service charges.

Open and Transparent Service

A publicised cleaning programme for the estate, agreed with residents, setting out what cleaning tasks take place on what days. A clear record of the completion of the cleaning tasks will be kept for inspection by residents.

Cleaning Method Statements

The way in which the cleaning tasks are undertaken are as important as how frequently they are carried out. The method of carrying out key tasks will be agreed with residents and publicised. All cleaners will receive training and guidance on the various method statements on an ongoing basis.