6.14 RESIDENTS' INVOLVEMENT

As a resident-led organisation THCH is committed to local decision making, control and service delivery.

THCH believes residents should be empowered to have a full say in how their homes and communities are managed and communities supported. Effective participation provides residents with an opportunity to voice their concerns and express their views in order to positively shape the organisations vision and services.

THCH will facilitate and enable residents to express their concerns and aspirations individually and collectively.

THCH will ensure that all residents have the opportunity to participate in the decision making process, at all levels, within the organisation. will endeavour to encourage residents to participate. will proactively seek to maximise representation and involvement from the widest cross-section of residents. However, recognises that not all residents will want a high level of involvement.

THCH will fully consult with all residents on matters of interest or concern to them including planned maintenance and major works, proposed changes in housing management and service delivery.

Consultation

THCH consults residents widely, on a variety of issues, including proposed changes in policy and practice, service delivery performance, housing management and major works. Consultation is carried out through both the local Area Resident Board and the Leaseholder Steering Group, and with individual residents as appropriate.

All residents are fully consulted on such proposals at the earliest opportunity. Residents will be given a full and clear explanation of the proposals and their implications, and adequate time to consider the proposals. The methods may include:

• Block meetings
• Special interest group meetings
• One to one interviews/discussions
• Drop in sessions
• Open days
• Fun days
• Newsletters
• 'Planning for Real'
• Focus groups
• Individual letters
• Surveys and questionnaires

THCH monitors the results of consultation methods, to ensure that views from all sections of the community are considered when making changes and improvements.

THCH welcomes feedback and gives individual residents a range of different media to register their views and influence policy. This will enable continuous review and improvement of service delivery. These methods include:

• Comprehensive residents&quote; satisfaction surveys carried out on an ongoing basis. Monitoring of residents´ satisfaction with our maintenance contractors and handy person.
• Regular newsletters to be used as a medium for encouraging feedback.
• Telephone and postal surveys or consultation will be carried out on a regular basis. Effective Monitoring of all complaints received to ensure any trends are noted and improvements in service delivery made.

The findings of all consultation exercises are analysed and reported back to residents to inform the decision making process.

 

As a resident-led organisation THCH is committed to local decision making, control and service delivery.

THCH believes residents should be empowered to have a full say in how their homes and communities are managed and communities supported. Effective participation provides residents with an opportunity to voice their concerns and express their views in order to positively shape the organisations vision and services.

THCH will facilitate and enable residents to express their concerns and aspirations individually and collectively.

THCH will ensure that all residents have the opportunity to participate in the decision making process, at all levels, within the organisation. THCH will endeavour to encourage residents to participate. THCH will proactively seek to maximise representation and involvement from the widest cross-section of residents. However, THCH recognises that not all residents will want a high level of involvement.

THCH will fully consult with all residents on matters of interest or concern to them including planned maintenance and major works, proposed changes in housing management and service delivery.

Consultation

THCH consults residents widely, on a variety of issues, including proposed changes in policy and practice, service delivery performance, housing management and major works. Consultation is carried out through both the local Area Resident Board and the Leaseholder Steering Group, and with individual residents as appropriate.

 

• Block meetings
• Special interest group meetings
• One to one interviews/discussions
• Drop in sessions
• Open days
• Fun days
• Newsletters
• Planning for Real´
• Focus groups
• Individual letters
• Surveys and questionnaires

THCH monitors the results of consultation methods, to ensure that views from all sections of the community are considered when making changes and improvements.

THCH give individual residents a range of different media to register their views and influence policy. This will enable continuous review and improvement of service delivery. These methods include:

• Comprehensive residents´ satisfaction surveys carried out on an ongoing basis. Monitoring of residents´ satisfaction with our maintenance contractors and handy person.
• Regular newsletters to be used as a medium for encouraging feedback.
• Ad hoc telephone and postal surveys or consultation will be carried out on a regular basis.
• Effective Monitoring of all complaints received to ensure any trends are noted and improvements in service delivery made.

The findings of all consultation exercises are analysed and reported back to inform the decision making process.