Fourth Draft
6.17 How the council would manage your home if transfer doesn't proceed
Investment
The Council cannot generate all of the investment needed in all of its homes in the foreseeable future. The Council has included the following major repair schemes in its current 4 year investment programme for Mansford Estate.
Scheme | Details | Provision in Programme | Year(s) when works proposed |
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Total |
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As this work programme is based on an estimate of the money that the Council will have available in the future, it cannot guarantee it will be able to carry out the work identified in the timescale proposed. This will depend on the Council having the anticipated amount of money identified and other more urgent work not having to take priority in the Council´s Housing Investment Programme.
Day-to-Day Management
The Council will in future provide estate management services from larger centres which will also provide a wide range of other Council services. Estate management services will include tenancy management, rents, leaseholder services and technical services. The current provision of local housing offices will change as a result of this move which is intended to result in more efficient and effective services. The Council will provide tenancy services from a reduced number of locations in future. These larger centres will have a dedicated reception service that will be able to deal with most of your queries. Where specialist services and advice are needed the reception service will pass your query onto the specialist team to address. You will also in future be able to contact a customer contact centre which will be able to deal with a wide range of housing enquiries including repairs. There will continue to be a local caretaking presence and the proposed arrangements are intended to enable estate staff to spend more time on estates, carrying out estate inspections and home visits.
The Council will continue to provide the current range of services subject to any changes requested by residents e.g. concierge services. However, the location and ways of contacting the Council to receive these services will change.
First Draft
6.17 How the council would manage your home if transfer doesn't proceeD
Investment
The Council cannot generate all of the investment needed in all of its homes in the foreseeable future. The Council has included the following major repair schemes in its current 4 year investment programme for Mansford Estate.
Scheme | Details | Provision in Programme | Year(s) when works proposed |
|
|
|
|
|
|
|
|
|
|
|
|
Total |
|
|
|
As this work programme is based on an estimate of the money that the Council will have available in the future, it cannot guarantee it will be able to carry out the work identified in the timescale proposed. This will depend on the Council having the anticipated amount of money identified and other more urgent work not having to take priority in the Council´s Housing Investment Programme.
Day-to-Day Management
The Council will in future provide estate management services from larger centres which will also provide a wide range of other Council services. Estate management services will include tenancy management, rents, leaseholder services and technical services. The current provision of local housing offices will change as a result of this move which is intended to result in more efficient and effective services. The Council will provide tenancy services from a reduced number of locations in future. These larger centres will have a dedicated reception service that will be able to deal with most of your queries. Where specialist services and advice are needed the reception service will pass your query onto the specialist team to address. You will also in future be able to contact a customer contact centre which will be able to deal with a wide range of housing enquiries including repairs. There will continue to be a local caretaking presence and the proposed arrangements are intended to enable estate staff to spend more time on estates, carrying out estate inspections and home visits.
The Council will continue to provide the current range of services subject to any changes requested by residents e.g. concierge services, however, the location and ways of contacting the Council to receive these services will change. The current local Housing Office will close when the Council offices in Cheviot House are sold for redevelopment as part of the overall Accommodation Strategy. Housing services to Mansford Estate will then be provided from elsewhere in the borough.
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