Fourth Draft
RESPONSIVE REPAIRS AND CUSTOMER SERVICE STANDARDS
THCH will ensure that all staff are aware of the organisations´ repair responsibilities. Training and guidance will be given to ensure that staff can order and specify repair work accurately.
Information on how to order repairs will be made available to all tenants. When ordering a repair, tenants will be given a receipt and a job number for the repair they have requested.
First Draft
6.5 RESPONSIVE REPAIRS AND CUSTOMER SERVICE STANDARDS
THCH will ensure that all staff are aware of the organisation's repair responsibilities. Training and guidance will be given to ensure that staff can order and specify repair work accurately.
Information on how to order repairs will be made available to all tenants. When ordering a repair, tenants will be given a receipt and a job number for the repair they have requested.
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