6.1 LOCAL COMMUNITY HOUSING OFFICE AND STAFF STRUCTURE

Mansford Estate residents will initially benefit from management by THCH´s local Community Housing Office based on the Minerva Estate. Should THCH be successful in other Housing Choice stock transfers in the Bethnal Green area, they will establish a second Local Housing Office on the Mansford Estate. If the ballot to transfer is successful, the local THCH Community Housing Office will be managing homes and have the following staff:

• Community Housing Office Manager
• Senior Community Housing Officer
• Community Housing Officers
• Housing Support Officer
• Handyperson
• Senior Cleaner
• Cleaners

Estate Wardens

In addition to the above, THCH proposes to widen its warden service to Mansford Estate subject to further resident consultation. The warden service will involve regular Estate patrols by uniformed officers. This should improve security and reduce anti social behaviour on the estate for all tenants and leaseholders. Like other services, such as cleaning and concierge, the wardens would be paid for through a service charge.

• Community Housing Office Manager
• Senior Community Housing Officer
• Community Housing Officers
• Housing Support Officer
• Handyperson
• Senior Cleaner
• Cleaners
• Estate Wardens

In addition to the above, THCH proposes to widen its warden service to Mansford Estate subject to further resident consultation.  The warden service will involve regular Estate patrols by uniformed officers.  This should improve security and reduce anti social behaviour on the estate for all tenants and leaseholders.  Like other services, such as cleaning and concierge, the wardens would be paid for through a service charge.