CLEANING

THCH recognises that the care and maintenance of a block by a local cleaner can make a dramatic difference to its appearance. The cleaning staff will be fully supported through the use of proper cleaning equipment and training. Staff also benefit from local, 'on the spot' management.

Open and Transparent Service

A publicised cleaning programme for the estate, agreed with residents, setting out what cleaning tasks take place on what days. A clear record of the completion of the cleaning tasks will be kept for inspection by residents.

Cleaning Method Statements

The way in which the cleaning tasks are undertaken are as important as how frequently they are carried out. The method of carrying out key tasks will be agreed with residents and publicised. All cleaners will receive training and guidance on the various method statements on an ongoing basis.

The cleaning service at THCH includes the following:

Full Resident Involvement

Residents will be involved in monitoring the service via joint inspections with the local Community Housing Office. The findings of the residents will be reported to the Area Resident Board on a regular basis.

Locally Managed Service

The Local Community Housing Office will manage the service and be responsible for resolving any problems. Residents will therefore be able to find out more about the service and, where necessary, make a complaint at the local Community Housing Office.

Weekend Service

It is recognised that many residents are keen to have a good cleaning service over the weekend period and the cleaning programme allows for Saturday working, without detriment to the weekday service.

THCH recognises that the care and maintenance of a block by a local cleaner can make a dramatic difference to its appearance. The cleaning staff will be fully supported through the use of proper cleaning equipment and training. Staff also benefit from local, ?on the spot´ management.

• Full Resident Involvement
  Residents will be involved in monitoring the service via joint inspections with the new Rushmead Community Housing Office. The findings of the residents will be reported to the new Mansford Area Resident Board on a regular basis.
• Locally Managed Service
  The Local Community Housing Office will manage the service and be responsible for resolving any problems. Residents will therefore be able to find out more about the service and, where necessary, make a complaint at the local Community Housing Office.
• Weekend Service
  It is recognised that many residents are keen to have a good cleaning service over the weekend period and the cleaning programme allows for Saturday working, without detriment to the weekday service.