6.2 LOCAL MANAGEMENT OF THE ESTATE

The office that will manage Mansford Estate will provide the following services:

• day-to-day repairs and maintenance
• cleaning and caretaking
• tenancy management
• leasehold management
• tackling anti-social behaviour and harassment
• service charge arrears
• rent arrears
• lettings and transfer requests

THCH will:

• work closely with residents to develop and improve the delivery of day to day housing services
• involve you in decisions about the improvement programmes for the estate
• provide effective customer care training and standards for all staff
• have named officers responsible for service delivery for your estate
• have a policy of openness and accountability to residents
• ensure that services are sensitive to the needs of all sections of the community
• provide residents with information about the local housing service on a regular basis, including feedback from residents and satisfaction surveys

• day-to-day repairs and maintenance
• cleaning and caretaking
• tenancy management
• leasehold management
• tackling anti-social behaviour and harassment
• service charge arrears
• rent arrears
• lettings and transfer requests

THCH will:

• work closely with residents to develop and improve the delivery of day to day housing services
• involve you in decisions about the improvement programmes for the estate
• provide effective customer care training and standards for all staff
• have named officers responsible for service delivery for your estate
• have a policy of openness and accountability to residents
• ensure that services are sensitive to the needs of all sections of the community
• provide residents with information about the local housing service on a regular basis, including feedback from residents and satisfaction surveys