Our Leaseholder Steering Group (LSG), which meets quarterly and is open to all leaseholders and THCH jointly, agreed the process for calculating service charges. The method decided on is as follows:

Expenditure Item	Apportioned	Method of Charge Calculation
Communal Boiler Maintenance	block	property size
Bulk Rubbish Removal	estate	per property
Caretaking/Cleaning	estate	per property
Chute Blockages	block	per property
Communal Energy (gas)	block	property size
Communal energy (electricity)	block	per property
Communal Repairs	block	per property
Entryphone Maintenance	block	per property
Horticultural Maintenance	estate	per property
Lift Maintenance	block	per property
Refuse Containers	block	per property
TV aerial Maintenance	block	per property

The apportioned charge is based as far as possible therefore on the actual cost to each block or estate and based on the cost of the actual services agreed and received.

THCH provides leaseholders with accurate and timely information about the services they receive, the cost of those services and the amount due in service charge payments. We also set aside a week each year when leaseholders can visit our offices and inspect all bills paid on their behalf. So if for example you want to check out whether you are being charged the correct proportion of a communal electricity bill, you will be able to see all those bills paid for in your block.

Whilst it is difficult to make exact comparisons because of differences in properties and also the lack of information we have from LBTH on their service charges. However we do have a comparison for a typical 3 bedroomed ex-GLC maisonette, which shows that with roughly the same services being provided are approximately 13% cheaper with THCH. This shows that costs with THCH are likely to decrease should you choose THCH as your partner RSL:

	2004/5 Estimatefor LBTH property at Norbiton Road	2004/5 Estimate for THCH property at Chapman St
Block & Estate Cleaning
Bulk Rubbish Removal	n/a*
Communal Energy
Refuse Containers
Housing Management Charge
Horticultural Maintenance
Block & Estate Maintenance
Entryphone Maintenance	n/a
TV Aerial Maintenance
Administration
Sub Total
Ground Rent
Insurance
Grand Total

*THCH breaks down the costs of removing dumped rubbish from the estates, which LBTH include within their cleaning charges

Another example of a THCH bills for 2004/5 that could be comparable to a 2 bedroomed property.

THCH property in a block of 60 units at Lysander House

Block & Estate Cleaning
Bulk Rubbish Removal
Communal Energy
Refuse Containers
Housing Management Charge
Horticultural Maintenance
Block & Estate Maintenance
Entryphone Maintenance
TV Aerial Maintenance
Lift Maintenance
Administration
Sub Total
Ground Rent
Insurance
Grand Total