TENANT SERVICE CHARGES

Until April 2004 the Council "pooled" rents with service charges so that, where services (like caretaking, cleaning and maintenance of the grounds) were provided to tenants, these were included within the amount you paid as rent. From April 2004 the Council has decided to "unpool" the rents and service charges and now service charges are separated from rent. The above tables exclude the proportion of your rent that goes towards services. We estimate that, on average, this is approximately £*.** per week at present.

Your landlord, whether it is the Council or THCH will continue to separate out the amount that is charged for services from the amount charged as rent.

This is so that you can see what you are actually paying for and to ensure that you only pay for services you benefit from. This would not be an additional payment unless tenants choose to receive a new service. It would simply be shown on your rent statement. If tenants have new services, for example a concierge or CCTV system then your landlord would have to charge you for them, unless an alternate funding source can be identified.

Remember: Both the Council and THCH would only be able to charge tenants the actual cost of providing these services, including an administration charge-they are not allowed to make a profit.

Until April 2004 the Council "pooled" rents with service charges so that, where services (like caretaking, cleaning and maintenance of the grounds) were provided to tenants, these were included within the amount you paid as rent. From April 2004 the Council has decided to "unpool" the rents and service charges and now service charges are separated from rent. The above tables exclude the proportion of your rent that goes towards services. We estimate that, on average, this is approximately £*.** per week at present.

Your landlord, whether it is the Council or THCH will continue to separate out the amount that is charged for services from the amount charged as rent.

This is so that you can see what you are actually paying for and to ensure that you only pay for services you benefit from. This would not be an additional payment unless tenants choose to receive a new service. It would simply be separated on your rent statement

If tenants have new services, for example a concierge or CCTV system then your landlord would have to charge you for them, unless an alternate funding source can be identified.

Remember: Both the Council and THCH would only be able to charge tenants the actual cost of providing these services - they are not allowed to make a profit.