3.7 MINIMISING INCONVENIENCE TO TENANTS & RESIDENTS DURING THE WORKS PROGRAMME

THCH is committed to keeping to a minimum any inconvenience caused by the works to the Estate.

The aim is to:

• Produce a practical building programme in consultation with residents, covering what works are to be e and when.
• Take into account health and safety considerations.

Most improvement works would be carried out while you continue to live in your home. To minimise inconvenience, officers would visit each tenant & resident to make sure their individual circumstances are taken into account before refurbishment starts.

The builders will work to strict standards when they are in your home. They will be instructed to look after your belongings (making sure they are not damaged) and to ensure that water and electricity supplies are only turned off if absolutely necessary and for the minimum of time. All tradesmen would wear identity badges.

Quiet rooms or flats would be made available nearby for use by residents during the day and a resident liaison officer would be employed to deal swiftly with any queries or concerns regarding the works.

A Resident Liaison Officer would be employed who would be sensitive to the cultural needs of the communities on the estate. Measures would also be put into place to ensure the safety of residents and workers throughout the build programme.

In certain circumstances, some tenants may need to move during the works. Alternative temporary accommodation would be provided for them by while improvements to their homes are being carried out.

THCH is committed to keeping any inconvenience caused by the works to the estate would be kept to a minimum.

The aim is to:

• Produce a practical building programme in consultation with residents, covering what works are to be e and when.
• Take into account health and safety considerations.

Most improvement works would be carried out while you continue to live in your home. To minimise inconvenience, THCH officers would visit each tenant to make sure their individual circumstances are taken into account before refurbishment starts.

The builders will work to strict instructions when they are in your home. They will be instructed to look after your belongings (making sure they are not damaged) and to ensure that water and electricity supplies are only turned off if absolutely necessary and for the minimum of time. All tradesmen would wear identity badges.

Quiet rooms or flats would be made available nearby, and a resident liaison officer would be employed to deal swiftly with any queries or concerns regarding the works.

The Resident Liaison Officer would be sensitive to the cultural needs of the communities on the estate. Measures would also be put into place to ensure the safety of residents and workers throughout the build programme.

In certain circumstances, some tenants may need to move during the works. Alternative temporary accommodation would be provided for them by THCH while improvements to their homes are being carried out.