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Who are F.I.R.S.T Call?
The ESG appointed FIRST Call as our independent residents' advisers for Stage 3 of the Housing Choices Programme.
We chose them after interviewing a total of 3 groups, because we felt they had the best range of expertise available to them. Mike Tilcock joined them after taking a prominent part in the transfer of his own estate in Lambeth, and so he has experience of negotiating with a local authority as a resident, as well as being a housing expert. He is also a local councillor, and a lay preacher.
Role of the Independent Residents'Advisor.
The role of the Independent Advisor is varied and includes:
Input is not confined to ESG meetings. Mike organises an outreach programme, and he and the rest of the orgainisation can be contacted in confidence by any resident.
Proposed Outreach Programme for Mansford Estate.
First Call staff will be out and about on Mansford Estate starting on Fridays commencing Ist October. We will be talking to residents, handing out fiiers and asking tenants about their priorities and aspirations. We will also ask leaseholders about any concerns they may have.
In tandem with this we propose holding drop-in sessions at the Pensioners Clubroom in Nelson Gardens at times convenient for residents.
As the programme progresses they will be offering home visits wherever requested.
Contacting FIRST Call
By email: click here
By phone: 0500 29599 (free of charge)
2 Prince Georges Rd
London SW19 2PX
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