WHO REGULATES THCH?

THCH is a not-for-profit Company Limited by Guarantee that is registered with the Housing Corporation. This is the government agency responsible for supervising and regulating Registered Social Landlords. These include regulations relating to:

• provision of information, consultation, participation, confidentiality of information, complaints and compensation;
• service charges and standards of services;
• leasehold and general housing management policies;
• financial management; and
• the way in which the organisation operates in terms of competence, independence, openness and equality and diversity.

THCH produces an annual report to residents, which includes details of their annual accounts and performance.

In addition, THCH, just like the Council, is subject to regular inspection by the Housing Inspectorate, an arm of the Audit Commission, to assess, amongst other things, the quality and the cost effectiveness of the services provided.

THCH is a not-for-profit Company Limited by Guarantee that is registered with the Housing Corporation.  This is the government agency responsible for supervising and regulating Registered Social Landlords.  These include regulations relating to:

• provision of information, consultation, participation, confidentiality of information, complaints and compensation;
• service charges and standards of services;
• leasehold and general housing management policies;
• financial management; and
• the way in which the organisation operates in terms of competence, independence, openness and equality and diversity.

THCH produces an annual report to residents, which includes details of their annual accounts and performance.

In addition, THCH, just like the Council, is subject to regular inspection by the Housing Inspectorate, an arm of the Audit Commission, to assess, amongst other things, the quality and the cost effectiveness of the services provided.