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FAQ:
Who are F.I.R.S.T CALL? F.I.R.S.T CALL is the organisation which was selected by the Estate Steering Group to be its "Resident's Friend" - an independent organisation to provide expertise and training to the ESG in the course of Stage 3 of Housing Choice. The human face of F.I.R.S.T. CALL is Mike Tilcock, who, apart from being a housing expert, is also a lay preacher and local councillor. They also provide a wide range of expertise, as and when required, and are happy to deal with questions from anyone on the estate, free of charge - and, in our experience, with considerable depth. F.I.R.S.T. CALL is a national independent housing advice and training agency. By working with both landlords and residents, we aim to increase residents involvement in managing their homes and local services. We have supported over 100,000 residents on over 100 projects from self-management investigations to stock transfer. We cultivate skills to allow people to make an informed choice about the future of their homes and communities. F.I.R.S.T. CALL are independent of any other housing organisation, and are able to offer objective training and advice on various subjects including Tenants Advisor, Community Empowerment, Housing Option Studies, Best Value, Regeneration, Tenant Participation and Capacity Building. Our aim is to empower people to make decisions about their homes and communities that can make a real difference. F.I.R.S.T. CALL is quality tested and are one of the few organisations that have been awarded with the BSEN ISO 9002 Certification following an independent assessment in April 1998. We are currently working towards gaining the 'Investors In People' (IIP) accreditation. All the staff at F.I.R.S.T. CALL are highly valued, professionally qualified and continually work to deliver the best quality of service. Related Links www.first-call-housing.com/main.html Related Pages Who's Who zur Übersicht |
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